Support and feedback services of Your Europe
| Site: | Μάθε το gov.gr |
| Course: | Digital EUGO Gateway |
| Book: | Support and feedback services of Your Europe |
| Printed by: | Guest user |
| Date: | Monday, 20 January 2025, 2:28 PM |
1. Feedback services of Your Europe
In the final section of the EUGO digital portal's homepage, mechanisms for Your Europe feedback are provided.
Specifically, users can:
1. Record comments regarding the obstacles they encounter.
2. Search for mechanisms to locate support services.
3. Provide feedback regarding the quality of services.
2. Update regarding the obstacles.
The feedback tool located on the EUGO Portal allows you to provide comments about any obstacles you may have encountered while attempting to use the services offered through the Portal.
What can you do with this tool?
- You can indicate if you are facing an issue with public administration in another EU country.
What will happen with your feedback?
- National public administrations use your feedback to assess the quality of their services. They can take measures to address any identified obstacles if necessary.
- The European Commission collectively analyzes the feedback and utilizes it to enhance policy-making.
Will you receive an answer?
- No.This tool does not resolve your individual issue. If you need assistance with that, please click here to connect with a support service.
- Do not provide your personal data in the form below, as we will not contact you regarding your feedback.
Operation Mode
The tool's operation mode is very simple. Just answer the questions in order and describe your issue in your language. The final step is to solve a simple mathematical operation (captcha) and press the Submit button.
After submission, you will see a success message and a map of Europe displaying all reports by country.
Watch the video below to see how you can use the tool.
3. Support Service Locator Mechanism
The Assistance Services Finder Mechanism helps you locate the most relevant services, at both EU and national levels, that can provide personalized advice. By answering a few basic questions, the tool suggests the most suitable service to offer assistance.
The operation of the Assistance Services Finder mechanism is very simple. Answer the basic questions and click the 'Find' button. Based on your answers, the mechanism will search for the appropriate tool to provide assistance if available. Watch the video below to see how you can use the tool.
4. Feedback on quality
You can evaluate the provided services and submit your observations regarding their quality.
