General information about the EU Single Digital Portal
| Site: | Μάθε το gov.gr |
| Course: | Single European Portal |
| Book: | General information about the EU Single Digital Portal |
| Printed by: | Guest user |
| Date: | Friday, 4 April 2025, 6:06 AM |
1. What is the Single Digital Portal?
Your Europe, your most trusted digital gateway to information about your rights in the EU single market, administrative rules and procedures in all EU countries.
- Do I have to declare that I live abroad?
- How can I recognize my professional qualifications?
- Will my health insurance cover me abroad?
- Where do I have to pay income tax?
- Can my family follow me to the host country?
- How do I register a new company in the Business Register in another EU country?
- Do I need to get my products certified before they go on the market? If so, how?
- How do I invoice VAT when I make sales in another EU country?
- Are there restrictions on e-commerce in Europe?
More specifically, the portal provides access to:
By 2023, 21 administrative processes across the EU will be fully digitized and made accessible through the Your Europe portal.
2. The legislative framework and the interface with the govgr
Free movement - of goods, services, capital and people - is a fundamental principle of the European Union.
In 2018, the EU adopts Regulation (EU) 2018/1724 of the European Parliament and of the Council of 2 October 2018, for the creation of a Single Digital Portal, with the aim of free access to information, procedures and support and problem-solving services, needed citizens to live and work and businesses to operate in another EU country. The Regulation has immediate effect and does not require its incorporation into the law of the member states.
By 2023, Your Europe will offer:
Access to 21 digitized procedures in all EU countries: The most important administrative procedures for cross-border users will be fully available online with clear user instructions in all EU Member States.
- Digital public services without borders: Wherever you are based in the EU, you should be able to access the online processes that matter to you in each country, just like the residents of that country.
- The “Once only” principle: Users will only need to submit documents or data (e.g. vehicle registration) once, they do not need to submit them again to an authority if another authority in the EU already has them . Cross-border exchange of information means that authorities in different EU countries can share documents and data
The organization and presentation of the Greek content, in the framework of the implementation of the Regulation, is provided through the "Guide to Greece" website of the govgr. The European citizen is directed by Your Europe to the "Greece Guide", where he has:
- access to the information and procedures prescribed by the Regulation,
- possibility to redirect to the website of the Responsible Body and/or the National Contact Point, as well as to the National Register of Procedures,
- free use of the support service feedback and locator tools
The govgr's "Guide to Greece" has also been implemented in English, "Your guide to Greece".
3. Pillars of the Single Digital Portal
Citizens and businesses have easy access to Your Europe
- in the information (APPENDIX I of the Regulation)
- the procedures (APPENDIX II of the Regulation)
- and support and problem solving services (APPENDIX III of the Regulation)
that they need to exercise their rights in the EU single market. These are the 3 pillars of the Single Digital Gateway, which are governed by specific quality requirements to ensure the findability, accessibility, reliability and cross-border dimension of the Single Digital Gate.
I) Information
Users can search and find information about rights, obligations and administrative procedures for policy areas of the EU single market, as defined in the Union and national law of each Member State.
Information fields for citizens
- Travel in the EU
- Work and retirement
- Vehicles
- Residence in the EU
- Education and Youth
- Health care
- Family
- Consumer rights
Information fields for businesses
- Transactions with customers
- Business financing
- Public contracts
- Starting, operating and ceasing business activity
- Taxation
- Sales in the EU
- Employees
- Product specifications
- Funding and financial instruments
II) Procedures
Users have access to the processing links of the digital procedures for the above areas, but also for the procedures included in APPENDIX II. Accessibility and digital processing, of course, also applies to cross-border users. In this context, the implementation of a technical system for the cross-border automated exchange of supporting documents and the application of the "only once" principle is foreseen, applying the protection of personal data.
III) Support and problem solving services
Users have access to the support and problem-solving service links included in ANNEX III through the common locator mechanism provided by the Single Digital Portal.
4. Features of the Single Digital Portal
In order to ensure the quality of the services provided by the Single Digital Portal, the 3 pillars are governed by the following characteristics:
Findability
All information, procedures or assistance services should be easily found. Links are provided to:
- Websites with information on single market rules
- Websites with information on the procedures included in the Regulation and access to them if provided online
- Websites of national help desks
Available Languages
Information, processes and support services are based on quality standards
High Quality Criteria
Users can contact competent services of the European Commission or their country when they encounter a problem during their search, when they have questions or when they have difficulty with a procedure
Information
The information on the portal is complete, up-to-date, well-structured, easy to use and provides contact information for the relevant bodies and support and problem-solving services.
Procedures
For each procedure described, there is information on whether it is provided on-line or not, before the citizen starts the initiation of the procedure. In particular, for each procedure, the following are mentioned:
- Procedural steps
- Timing
- Evidence needed
- Available languages
- How to appeal
- Contact details
- Possibility of identification and digital signature (how to identify and sign)
- Cost and how to pay
5. Benefits
The Single Digital Portal is expected to:
- It facilitates citizens' and businesses' access to information and the corresponding procedures
- Save:
- 1 million hours per year to European citizens
- Over 11 billion euros a year in business
- It contributes to the further simplification of procedures
- Decisively reduce the administrative burden
- Promote the single market by increasing cross-border trade and mobility within the European Union