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Portal Structure and Navigation

Site: Μάθε το gov.gr
Course: Single European Portal
Book: Portal Structure and Navigation
Printed by: Guest user
Date: Thursday, 3 April 2025, 2:28 AM

Table of contents

1. Information structure in the portal

The information in the Single Digital Portal is hierarchically structured in four (4) levels.

Level 1: Category

The portal is divided into two main categories: 'Life and travel - Help and advice for EU citizens and their families'and 'Business - A guide to doing business in Europe'. They concern the two categories of users of the portal: citizens and businesses.

Level 2: Domain

Domains usually represent a life event, f.e. Travels or Health.

Level 3: Unity

The modules address issues about the specific life event.F.e. "Passengers Rights"

Level 4: Theme

The last level lists all the specialized topics related to the selected issue. f.e. "Air Passengers Rights"


The portal presents mainly real situations of a cross-border nature, such as f.e. What is needed to work or study in another EU country. At the same time, it provides practical assistance and immediate solutions in the event that the rights of citizens and businesses within the EU are violated.

2. The home page

On the home page of the portal you can search for information in several ways:

  1. Using the search box

  2. Using the menu at the top of the page.
  3. Choosing from topics that appear categorized in boxes.



3. Where I am (Breadcrumb)

At the top of the page is the breadcrumb that shows you where you are in the portal.

You can directly navigate to any previous level by clicking on the corresponding link.

In the example we are:

Category: Citizens
Sector: Travel
Section: Passengers Rights
Subject: Air passengers rights

 


On mobile devices with a smaller screen you can see where you are from the menu at the top left of the screen.



4. Mainly Menu​​​​​​​​

Just below the breadcrumb appears the main menu. You can use it to quickly and easily select the Sector, Section and topic you want to visit.​​​​

From wherever you are, you can visit the topic you are interested in with three clicks.
 


5. Page Structure

Each page on the Portal has the following format




Information about the topic

In this section the information about the specific topic of the page is presented. Depending on the topic, a wizard-like assistant may also appear to help you find the information you want by answering questions.

E.g. on the Air Passenger Rights page you can use the assistant to find information if something has gone wrong with your flight.





Frequent questions

This section provides a link to a page of frequently asked questions and their answers on the subject.

EU legislation
Links to pages of the official EU website (https://eur-lex.europa.eu/) on Community legislation are presented. From there you can view and/or download the relevant legislation.
National administrative services of each country
If you need more information about the rules that apply in a specific country, you can find the contact details of each country's national administrative services by pressing the button


Help from support services
You can contact qualified assistance services by pressing the button. You will need to fill out a form with information related to the specific issue or problem you are experiencing. Your request will be sent to the Europe Direct Contact Center service and you will receive a response within 3 days (complex queries may take longer).