3. Pillars of the Single Digital Portal
Citizens and businesses have easy access to Your Europe
- in the information (APPENDIX I of the Regulation)
- the procedures (APPENDIX II of the Regulation)
- and support and problem solving services (APPENDIX III of the Regulation)
that they need to exercise their rights in the EU single market. These are the 3 pillars of the Single Digital Gateway, which are governed by specific quality requirements to ensure the findability, accessibility, reliability and cross-border dimension of the Single Digital Gate.
I) Information
Users can search and find information about rights, obligations and administrative procedures for policy areas of the EU single market, as defined in the Union and national law of each Member State.
Information fields for citizens
- Travel in the EU
- Work and retirement
- Vehicles
- Residence in the EU
- Education and Youth
- Health care
- Family
- Consumer rights
Information fields for businesses
- Transactions with customers
- Business financing
- Public contracts
- Starting, operating and ceasing business activity
- Taxation
- Sales in the EU
- Employees
- Product specifications
- Funding and financial instruments
II) Procedures
Users have access to the processing links of the digital procedures for the above areas, but also for the procedures included in APPENDIX II. Accessibility and digital processing, of course, also applies to cross-border users. In this context, the implementation of a technical system for the cross-border automated exchange of supporting documents and the application of the "only once" principle is foreseen, applying the protection of personal data.
III) Support and problem solving services
Users have access to the support and problem-solving service links included in ANNEX III through the common locator mechanism provided by the Single Digital Portal.