In order to ensure the quality of the services provided by the Single Digital Portal, the 3 pillars are governed by the following characteristics:

Findability

All information, procedures or assistance services should be easily found. Links are provided to:

• Websites with information on single market rules
• Websites with information on the procedures included in the Regulation and access to them if provided online
• Websites of national help desks

Available Languages

Information, processes and support services are based on quality standards

High Quality Criteria

Users can contact competent services of the European Commission or their country when they encounter a problem during their search, when they have questions or when they have difficulty with a procedure

Information

The information on the portal is complete, up-to-date, well-structured, easy to use and provides contact information for the relevant bodies and support and problem-solving services.

Procedures

For each procedure described, there is information on whether it is provided on-line or not, before the citizen starts the initiation of the procedure. In particular, for each procedure, the following are mentioned:

• Procedural steps
• Timing
• Evidence needed
• Available languages
• How to appeal
• Contact details
• Possibility of identification and digital signature (how to identify and sign)
• Cost and how to pay