5. Page Structure
Each page on the Portal has the following format
- Information about the topic
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In this section the information about the specific topic of the page is presented. Depending on the topic, a wizard-like assistant may also appear to help you find the information you want by answering questions.
E.g. on the Air Passenger Rights page you can use the assistant to find information if something has gone wrong with your flight.
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- Frequent questions
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This section provides a link to a page of frequently asked questions and their answers on the subject.
- EU legislation
- Links to pages of the official EU website (https://eur-lex.europa.eu/) on Community legislation are presented. From there you can view and/or download the relevant legislation.
- National administrative services of each country
- If you need more information about the rules that apply in a specific country, you can find the contact details of each country's national administrative services by pressing the button
- Help from support services
- You can contact qualified assistance services by pressing the button. You will need to fill out a form with information related to the specific issue or problem you are experiencing. Your request will be sent to the Europe Direct Contact Center service and you will receive a response within 3 days (complex queries may take longer).
